The message of blocking on VIDDA does not always mean that the projector is broken. The cause and possibility of recovery are determined for a specific model, region and version of the system. There is no universal promise to unlock any device.
If the message appears now
- Save the text of the message and specify the exact name of the model. Send serial numbers and personal information only in your application.
- Do not install random firmware and do not repeat resets without understanding the next step.
- Contact support for ProjectQ and describe what action the message appeared after: update, reset or normal activation.
Check before purchase and installation
The possibility of localization and availability of system functions are checked before payment. The name VIDDA on the case itself does not confirm compatibility: there are different modifications and firmware inside the same series.
Assistance after purchase
If you already use ProjectQ, start with your application or closed forum. If necessary, the team will offer remote diagnosis and a clear next step. Connecting to help is consistent with you.
Updates and factory resets
Follow the current guide for your model. Advice in older publications about disconnecting the internet does not replace the current procedure: an internet connection is needed to apply, install and update ProjectQ. No subscription is required; restoring the adaptation on the same device after a reset is free.