ProjectQ · since 2015Projector store Customer account
Support and installation
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ProjectQ · English language and understandable device

Does YouTube or the application on the projector not work?

First, find out where the problem occurred: in the interface language, application, account or network. translation into English makes the device understandable, but does not eliminate the restrictions of third-party services.

Maintaining the native operating system

PROJECTQ · HOW IT WORKS

A projector you understand
  1. 01Home screen
  2. 02Menus and settings
  3. 03Original operating system
Features and steps depend on the model and firmware.
The original operating system is preservedCheck before paymentProjectQ support

Where to start?

English language on your device

The app doesn’t install, launch, log in to your account, or play video — different symptoms. Write down the name, version of the application and the exact text of the error.

Find out what is happening on the screen.

The app doesn’t install, launch, log in to your account, or play video — different symptoms. Write down the name, version of the application and the exact text of the error.

If the rest of the apps work, start with a specific service. If nothing opens, first check the device’s connection to the network.

Check for simple reasons

Make sure the projector is connected to the network and the date and time are set correctly. Compare the same service on another device on that network.

Check your account and subscription terms on the service side. This does not prove that the application is compatible with the projector, but it helps to understand at what level to look for the cause.

Application language is not equal to projector language

Translated settings and home screen do not mean that any Chinese app will become English. The language and available regions are set by the application developer.

To control the remote, you need a suitable television version. Not every phone APK works comfortably on the big screen.

What can give ProjectQ

In supported adaptation, you get a clear home screen, app customization, and help with available viewing scenarios. Discuss the necessary services before payment.

ProjectQ does not change the hardware certification DRM and does not guarantee the availability, resolution, or operation of each theater. Subscriptions are purchased from relevant services.

When to call for support

Specify the model, firmware, application, error and the results of simple checks. If ProjectQ is already installed, use your application or current installation support.

Do not delete data or perform a factory reset for a single error without understanding the consequences.

The essentials

What to know before you start

More questions and search
Does translation into English guarantee that YouTube and any cinema will work?

No. ProjectQ solves the problem of clear management and installation of compatible software. Content availability, network restrictions, DRM, accounts and subscriptions are determined by the respective services.

PROJECTQ · IN YOUR LANGUAGE

Let's start with your device.

Chinese menu, incomprehensible setting or firmware question? Specify the exact model and suggest the next step.

Already purchased? Open your request — you don’t need to buy again to restore the same device.